Solutions

Robots Handle In-Store Customer Service

Challenge | We want to improve in-store customer service, but are short-staffed on site

Kebbi 3 handles greeting and initial guidance, Roflow configures the customer service flow, and visitor reactions are recorded. We call this configuration Sales Booster. The recorded data can be used to improve the sales floor.

Customize to fit on-site needs

Challenge | We want to customize robot motions and dialogue ourselves

Assemble robot movements and conversations through drag-and-drop operations. Facial expressions, content, quizzes, and other assets created with different tools can also be imported here and combined into 1 unified experience.

Remotely Manage Multiple Locations

Challenge | Concerns about operations as the number of units increases

You can divide permissions hierarchically, distribute updates to multiple locations at once, and remotely monitor operating status. This reduces on-site visits and keeps operational workloads down as locations grow.

Corporate Reception

A setup designed to greet visitors, inquire about their business, and provide facility guidance.

Retail Customer Service

Delivers uninterrupted product explanations, floor guidance, and campaign announcements, even during peak hours.

* Photo shows the configuration during a PoC trial; the equipment used is a pre-commercial prototype.

Public Facility Service Counters

Assists with procedures, floor navigation, and multilingual inquiries.

* Photo shows the configuration during a PoC trial; the equipment used is a pre-commercial prototype.

Exhibition & Showroom Guidance

Provides exhibit explanations and surveys, along with roaming guidance in coordination with Collibot.

* Photo shows an exhibition and operational record of current products.

Senior Care Facilities

Supports monitoring through verbal check-ins, recreation, and video calls with family members.

* Photo is an official promotional image shot in a studio.

Driver Roll Call in Transportation

Handles guidance and checklist presentation during roll calls concentrated in early morning and late night. Roll call execution and decisions are performed by the operations manager.

Food Serving & Indoor Transport

The robot handles trips between dining areas and the back room, giving staff more time for customer service.

Education & Learning Environments

Can be used for conversation, quizzes, physical exercise, storytelling, and programming education.

Hotels & Tourism Facilities

Provides multilingual guidance for the facility and surrounding area, transferring to the front desk when human judgment is needed.

Implementation Process

A common process for all industries, from initial consultation to full-scale operation.

NUWA Robot Features

The advantage of developing hardware and operational tools in unison is reflected in on-site ease of use.

Case Studies (by Industry)

Case studies are categorized by industry, scale, and operational task. As a rule, customer names are not disclosed.

* Photo shows an exhibition and operational record of current products.