Use Case Guide

In-Store Customer Service Guide

It outlines setups for continuing product explanations, floor directions, and campaign announcements without increasing staff, even during peak hours.

Kebbi Product Information Consult on Implementation

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Common Challenges

In retail stores, product explanations, floor guidance, and campaign announcements often overlap. During peak hours, staff focus on cash registers and inventory, which often puts customer assistance on the back burner. Meanwhile, what shoppers want to know frequently consists of the same recurring questions.

What You Can Delegate to Kebbi

Product and service explanations, and answering frequently asked questions
Sales floor and directory guidance
Announcements for campaigns, events, and new products
Voice and on-screen callouts designed to engage passersby and encourage them to stop

Implementation Steps

Collect about 20 frequently asked questions from store staff.
Register those questions in Roflow, combining the answers with materials displayed on the screen.
Determine the greeting hours and interaction distance. Motion sensors can be configured to call out only when someone approaches.
Operate for about 1 week, then update Roflow to reflect any differences from questions actually asked.

Key Operational Points

Product explanation materials can be updated using no-code cloud tools. Content can be changed as frequently as replacing in-store promotional materials.
When deploying to multiple stores, you can distribute settings and content in bulk from the Robot Management System (RMS) and monitor operating status at a glance.
Volume and screen brightness can be adjusted remotely. They can also be set differently before opening and after closing.

Showroom Floor

Actual In-Store Customer Service

Kebbi in operation at the WATER STAND showroom. When visitors stand in front of it, it calls out and introduces products using its screen and gestures.Footage of customer service in action (7 seconds, silent) is featured in the top-page video section, and on the Kebbi product pageunder the live deployment section.

On the sales floor, the robot handles this 'initial greeting' and 'basic explanation,' allowing staff to dedicate their time to product comparisons and contract consultations.

Frequently Asked Questions

When placed in a store, can it proactively speak to passersby?

Yes, it can. You can configure it to trigger actions based on multiple events, such as when motion sensors detect someone approaching or at scheduled times. The spoken content and frequency can be adjusted in Roflow.

Is updating product information difficult without specialized personnel?

Because updates can be made using no-code cloud tools, no programming knowledge is required. Adding questions and answers or replacing materials displayed on the screen can be handled directly by store operations staff.

If deployed across multiple stores, do settings have to be recreated for each store?

You can group devices in the Robot Management System (RMS) to distribute settings and apps remotely in bulk. You can also configure only the specific parts you want to customize for each store.

Can it answer inquiries about inventory and pricing?

Frequently changing information—such as inventory, pricing, and delivery dates—as well as contract details, are not covered by the robot. We recommend directing these inquiries to staff or customer inquiry desks.

We propose configurations tailored to your site

If you share your installation location, desired tasks, and required languages, we will guide you through the necessary features and implementation steps. For inquiries regarding products currently in use, our support desk is ready to assist.

Consult on Implementation Regarding Products Currently in Use