Technical Capabilities
Why NUWA Is Chosen
Introducing 5 strengths based on actual operation screens and on-site records.
How to Read This Page
Each of the 5 reasons can be verified with actual screens and records
We answer the 3 questions that arise when considering implementation—"Does it really work?", "Can it adapt to our site?", and "Can we maintain operations after deployment?"—from 5 technical and operational perspectives.
Each section features operation screens of tools actually in use and product configuration diagrams.
* On-site photos shown are published with the consent of the parties involved.
01 NUWA's AI Platform
Dialogue Content Is Created from Your Own Data
When you import existing materials (PDFs, text, slides), they are analyzed and vectorized, then accumulated as proprietary knowledge unique to your company. When formulating responses, the system first retrieves this knowledge and derives answers through RAG (Retrieval-Augmented Generation). By not leaving answers entirely to large language model generation, it prevents the robot from pretending to know what it does not.
The same knowledge can be accessed not only by robots, but also from the web and apps. Even as devices and screens multiply, answers always come from 1 source.
Items shown in gray in the diagram (official website URL import, enterprise API integration, and foreign language translation) are under development. Only the colored portions are currently available.
View the Conversation Training Kit Screen02 Integrated Mobility and Dialogue Design
Assemble detection, facial expressions, actions, and conversation into a single flow
"Spot a person and greet them," "guide them to the sales area while changing expressions," "take orders on the spot accompanied by gestures." This sequence of actions cannot be seamlessly assembled if mobility, facial expressions, actions, and dialogue are controlled by separate systems.
On the actual editing screen, everything—from scheduling time slots and customer approach triggers to indoor mobility, facial expression and action transitions, AI dialogue, and conditional branching—is arranged within the same flow. Reordering steps or updating content for campaigns is handled entirely within this single screen.
No programming knowledge is required. Whether on-site staff can adjust settings on the spot is what determines long-term operational success.
View the Roflow Screen Overview03 Dialogue and Customer Service Tailored to the Workplace
Adapt Responses to Each Site, Even with the Same Robot
At reception, it communicates key points concisely; on the sales floor, it guides customers in detail right to the products; in classrooms, it pauses and waits for responses. We adapt not only the spoken content, but also the pacing, pauses, and repetition to suit each workplace.
In Japan, our robots are actively used across diverse locations, including consumer electronics retailers, commercial facilities, underground shopping centers, and restaurants. Browse our published on-site photos to see how they operate after deployment.
* Photo shows an exhibition and operational record of current products.
View Case Studies and On-Site Records04 Operation and Maintenance Structure
Scale Fleets Without Increasing Operational Overhead
As the number of locations and units increases, the effort of visiting sites in person accumulates. With the Robot Management System (RMS), you can configure permissions hierarchically, distribute updates to multiple locations in bulk, and remotely monitor operating status in real time.
Usage of flows and actions can be tracked quantitatively. Based on this data, you can identify areas for improvement and apply changes immediately.
View Management and Analytics Screens05 Custom Development (OEM / ODM / JDM)
Customized to site specifications, from body color to functionality
Some sites cannot be accommodated by off-the-shelf products as-is. Site requirements vary, including installation width, required height, display size, and harmony with facility aesthetics. Because NUWA designs robot hardware in-house, we can tailor everything from exterior design to functional architecture to site specifications through OEM / ODM / JDM custom development.
Even when integrating with existing equipment or business systems, we can scope and develop only the required components.
View the Custom Development ProcessJoint Research
From Open-Call Joint Research Field Trials to Commercialization
In collaboration with Tokyo Metropolitan Industrial Technology Research Institute (TIRI) and business partners, we conducted field trials of an AI hospitality robot system. By verifying in-store guidance, sales promotion, and navigation within actual operations, we reflected the findings in product designs aimed at commercialization.
- Customer surveys confirmed an 85% customer service satisfaction rate (August 20, 2025 – October 31, 2025)
- On weekdays when the robot promoted membership sign-ups, the number of new member registrations increased by 16% compared to days without guidance (August 20, 2025 – October 15, 2025)
Insights gained from field trials are applied to improvements in conversational AI, mobile guidance, and signage, as well as designs that make operational tools easier to update on-site. The improved signage-type Collibot officially launched on April 1, 2026.
Source: Public announcement of open-call joint research with Tokyo Metropolitan Industrial Technology Research Institute (TIRI). Figures are results from the trial period and vary depending on installation location and operating conditions.
From Field Trials to Commercialization
Applying challenges identified in field trials to subsequent designs
A PoC is not a trial that ends after verifying functionality once. By connecting 4 perspectives—product developers, technical and safety evaluators, implementation supporters, and frontline end-users—we reflect challenges discovered during operations into subsequent designs.
- Safety Design: Identify hazards such as pinched fingers or climbing through risk assessments, and review hardware configurations such as placing emergency stop buttons in easily operable positions
- Response Management: Reference registered information on products and stores via RAG, limiting the allowable response scope. Incorporate handling of unexpected questions and instructions into operating conditions
- Conversational Experience: Design conversation flows that prevent waiting anxiety by returning brief responses such as "Let me check that for you" while preparing answers
- Continuous Operation: Make it easy to update sales floor guidance using Roflow variables and shared logic, while remotely managing device operating status, battery levels, content delivery, and error occurrences via RMS
In this way, rather than leaving site-specific adjustments as person-dependent tasks, we transform them into designs and operating procedures that can be reused in future deployments.
Tell us about your site conditions
Even if installation area dimensions, target languages, or the required number of units are not yet finalized, please feel free to reach out. We will provide recommendations based on case studies from sites with similar conditions.