Application Guide for Corporate Receptions

Common Challenges

At reception, routing visitors, providing directions, check-in registration, and managing wait times all occur at once. Staffing a receptionist at all times imposes a heavy personnel and training burden, while relying solely on an unattended reception can leave first-time visitors confused.

What is a reception robot?

Reception robots handle reception duties—such as greeting visitors, inquiring about their business, routing them to destinations, and guiding them through facilities—either in place of staff or alongside them. They are broadly divided into tablet-style reception terminals operated solely via touchscreen and communication robots that converse through voice. Kebbi 3, provided by NUWA in Japan, belongs to the latter category and attends to visitors through a combination of voice, facial expressions, gestures, and touch interactions.

Even within reception operations, required responses differ between locations where visitors already know their destination (office visitor routing) and locations with many first-time visitors (commercial facilities, public venues, exhibitions). The former centers on fast routing, while the latter focuses on clear guidance to prevent visitors from getting lost.

Tasks suitable and unsuitable for reception robots

• Suitable: Routine reception and routing, facility and equipment guidance, answering frequently asked questions, primary response outside business hours or when staff are unavailable, and multilingual guidance.
• Unsuitable: Negotiations, credit decisions, and contract responses that require case-by-case judgment; statutory identity verification itself; and physical escorting or transport (handled by mobile robots such as Collibot).

What You Can Delegate to Kebbi

• Greeting visitors and inquiring about the purpose of their visit (conversations integrated with generative AI require separate activation of the NUWA GenAI service)
• Guidance to destinations, meeting rooms, and facility amenities
• Answering frequently asked questions
• Integrated operations where post-reception guidance is handed over to Collibot

Implementation Steps

1. Determine the installation location and the scope of duties to delegate (reception only / up to facility guidance / up to Collibot integration).
2. Create dialogue and task flows in Roflow. No programming is required.
3. Organize internal guidance information and register it as questions and answers.
4. Identify hard-to-hear words and questions without prepared answers during trial operations, and update Roflow.

Key Operational Points

• To ensure clear voice capture even in noisy lobbies, it is equipped with a 4-microphone digital array, AIVC (smart noise canceling), and beamforming. During installation, avoiding positions directly facing speakers or automatic doors ensures stable operation.
• During unmanned hours, you can remotely check the status via the Robot Management System (RMS) to perform reboots, launch apps, and clear on-screen notifications.
• Custom wake-up words tailored to your corporate brand are available as a paid option.

Criteria for determining whether it can be used in a noisy lobby

The success of a reception robot largely depends on whether it can pick up the visitor's voice under lobby noise. The relevant specifications for Kebbi 3 are as follows.

• Voice capture: Combines a 4-microphone digital array with AIVC (smart noise canceling), beamforming, and sound source localization to focus on the speaker's voice amid ambient noise.
• Installation: Desktop model weighing 2.5 kg, placed on a reception counter for use. Since the 7-inch touchscreen can be used simultaneously, words that are difficult to catch can be selected on screen.
• Operating time: 7–8 hours of standard operation (varies depending on operating conditions). For all-day reception operations, installing it while connected to a continuous power supply provides stability.

Full specifications, including processor, camera, power supply, and expansion ports, are published on the Kebbi 3 product page.

Actual installation examples

To date, we have announced customer service robot trials in retail stores (October 2025), customer service robot trials at information desks in commercial facilities (October 2025), and adoption in local government support projects (February 2025). Please refer to the news and case studies pages for the name, details, and conditions of each project.