Common Challenges
At service counters, inquiries about procedure locations, required document checks, and floor directions surge during peak periods. Staff spend excessive time repeating the same explanations, reducing the time available for core procedural tasks. The increasing diversity of visitor languages also adds to the burden.
What You Can Delegate to Kebbi
- Guidance on procedure locations and required items
- Floor and facility guidance
- Multilingual initial response
- FAQ responses and routing to the appropriate counter
Implementation Steps
- Identify peak hours for inquiries and frequently repeated questions.
- Register questions and answers in Roflow based on publicly available guidance information.
- Determine in advance which counter to direct visitors to when inquiries cannot be answered.
- During trial operations, verify hard-to-recognize proper nouns and facility names, then adjust registered content.
Key Operational Points
- Design the workflow so that handling personal information and evaluating individual applications remain outside the robot's scope and are handed over to staff.
- When guidance information is revised, update the content via cloud tools. For deployments across multiple locations, updates can be distributed simultaneously using the Robot Management System (RMS).
- Equipped with motion sensors, it can detect approaching people even during hours when lighting is dimmed.