Application Guide for Public Facility Service Counters
This guide outlines configurations to support initial counter interactions, such as procedure guidance, floor directions, and multilingual inquiry handling.
At service counters, inquiries about procedure locations, required document checks, and floor directions surge during peak periods. Staff spend excessive time repeating the same explanations, reducing the time available for core procedural tasks. The increasing diversity of visitor languages also adds to the burden.
What You Can Delegate to Kebbi
Guidance on procedure locations and required items
Floor and facility guidance
Multilingual initial response
FAQ responses and routing to the appropriate counter
Implementation Steps
Identify peak hours for inquiries and frequently repeated questions.
Register questions and answers in Roflow based on publicly available guidance information.
Determine in advance which counter to direct visitors to when inquiries cannot be answered.
During trial operations, verify hard-to-recognize proper nouns and facility names, then adjust registered content.
Key Operational Points
Design the workflow so that handling personal information and evaluating individual applications remain outside the robot's scope and are handed over to staff.
When guidance information is revised, update the content via cloud tools. For deployments across multiple locations, updates can be distributed simultaneously using the Robot Management System (RMS).
Equipped with motion sensors, it can detect approaching people even during hours when lighting is dimmed.
Frequently Asked Questions
Can it process procedures on behalf of staff?
It does not process procedures directly. Kebbi handles initial interactions such as guiding visitors to reception desks, informing them of required items, providing floor directions, and answering FAQs. We recommend a workflow where staff make decisions regarding individual applications.
What happens if someone speaks to it in a foreign language?
Multiple languages are supported. Available languages vary depending on the region and service terms, so please contact us with your required languages.
Who performs updates when guidance content is revised?
Facility staff can perform updates using a no-code cloud tool. If deployed across multiple locations, updates can be distributed simultaneously via RMS.
What happens when it receives a question it cannot answer?
You can configure it to direct visitors to a pre-designated service counter. To prevent the robot from making guesses, we recommend designing the system to switch to counter guidance for inquiries outside its scope.
We propose configurations tailored to your site
If you share your installation location, desired tasks, and required languages, we will guide you through the necessary features and implementation steps. For inquiries regarding products currently in use, our support desk is ready to assist.
