CS
CS Team
Customer Success & Technical Support Department
Deployment Support, Technical Support, Operational Improvement
Company Overview
Standing by Japanese workplaces for the long term.
NUWA Robotics Japan Co., Ltd. is the Japanese subsidiary of Taiwan's NUWA Robotics. Since its establishment in 2020, based in Tokyo, the company has provided sales and deployment support for robots used in customer service and guidance.
Beyond hardware installation, we support continuous on-site utilization through device verification, initial setup, operational training, and post-deployment improvements.
Our main products sold in Japan are Kebbi 3, a desktop interactive robot, and Collibot, which handles mobile guidance, serving, and transport. Product development is conducted in collaboration with the NUWA Robotics Group, while our dedicated team in Tokyo serves as the contact window for proposals and support in Japan. Inquiries are accepted via our form.
* Publicly available case studies are featured in our news and track record sections. Please contact us for specific operational requirements.
Company Profile
NUWA Robotics Japan Co., Ltd.
- Established
- January 9, 2020
- Capital
- 9,100,000 yen
- Corporate Number
- 7180001139689
- Representative Director and Chairman
- Leo Guo
- Representative Director and President
- Masahiko Yabuki
- Location
- 〒105-0014 7F Takaura Building, 2-29-11 Shiba, Minato-ku, Tokyo
- Group Headquarters
- NUWA Robotics Corp. (Taipei, Taiwan)
- Business
- Sales of various robots, and development, provision, and support of solutions
- Development Areas
- Integrated development of hardware, software, AI, and content
- Support
- Accepted via inquiry form and email
History and Key Field Trials of the Japan Subsidiary
- 2020.01Established NUWA Robotics JAPAN Inc. and began domestic sales and deployment support.Announcement of Japan Subsidiary Establishment
- 2025.02Conducted field trials for transit and tourism guidance at Odawara Underground Mall "HaRuNe Odawara" using Kebbi Air S and signage-type Collibot.Official Announcement of the Odawara Field Trial
- 2025.08–10Conducted in-store customer service verification using Collibot with Tokyo Metropolitan Industrial Technology Research Institute (TIRI), Akachan Honpo, and WATERSTAND Co., Ltd., confirming an 85% customer service satisfaction rate and a 16% increase in new member registrations.Official Announcement of Field Trial Results at the International Robot Exhibition
- 2025.10Demonstrated multilingual guidance at the street corner information center in Odawara Underground Mall "HaRuNe Odawara", recording 418 uses in approximately 1 month.Odawara Underground Mall "HaRuNe Odawara" Field Trial Results
- 2026.04Began accepting orders for Kebbi 3.Kebbi 3 Orders Open
- 2026.04Officially launched signage-type Collibot, commercializing it as an in-store service combining advertising, customer service, dialogue, and mobility.Official Launch of Collibot
Figures represent field trial results at the time of each announcement and do not guarantee future outcomes.
Our Team
Specialists from diverse fields come together to create a single "robot with heart."
For customers in Japan, Representative Masahiko Yabuki, Coka, and Vivian form the 3-person core of a team that directly handles everything from deployment consultation to operational improvement on-site.These 3 members are supported by close collaboration with the following teams and specialized departments across the NUWA Robotics Group.
Masahiko Yabuki
Masahiko Yabuki
President, NUWA Japan
Kobe University of Commerce
Kobe University of Commerce
Kobe University of Commerce
Graduated from Kobe University of Commerce. Since the company's founding in 2020, has overseen domestic business operations and customer support, driving the implementation of robot services built for long-term on-site use.
Coka
Head of Business Division
Vivian
Administration Department
Japan Subsidiary Organizational Structure
Sales
Sales Team
Sales Department
Deployment Consultation, Proposals, Partner Collaboration
Group
Backed by the NUWA Robotics Group.
The products and services of our Japan entity are backed by the Taiwan-headquartered NUWA Robotics Group. Here, we introduce our R&D framework and track record as a group (for our track record within Japan, please see the top of this page).
Expanding Group Development: Industrial Robots and Humanoids.
NUWA Robotics has expanded from educational and communication robots into service sectors such as retail and healthcare. Today, we are also developing AMRs (Autonomous Mobile Robots), composite robots equipped with collaborative arms, and humanoids. By combining in-house servo modules, SLAM autonomous navigation, voice AI, and cloud platforms across the Group, we build robotic systems tailored to diverse operational environments.
The industrial robots and humanoids featured here represent development and deployment initiatives across the Group, including our Taiwan headquarters, and are not products sold by the Japan entity. In Japan, we primarily provide robots and cloud tools centered on Kebbi and Collibot for customer service, reception, and education.
NUWA Robotics Group Track Record
- 30+
- Use CasesEducation, healthcare, retail, hospitality, construction, smart manufacturing, and more
- 10+
- Countries & Regions ServedTaiwan, Japan, South Korea, China, Hong Kong, Singapore, United States, Philippines, India, and more
- 40,000+
- Communication Robot Shipment Volume
- 1,000+
- Schools & Households Adopting STEAM Education
Cumulative figures for the entire NUWA Robotics Group, not for the Japan entity alone (Group data as of March 2026).
Group Industrial Robots
These are product and development examples from the NUWA Robotics Group, including the Taiwan headquarters. Products offered in Japan are Kebbi 3 and Collibot.
Group Management & Development Leadership
Leo GuoFounder & ChairmanFounder of NUWA Robotics, overseeing group vision and business development.
Ted ChenCo-founder & CDOLeads product design and user experience for robots, starting with the Kebbi series.
Daniel ChangChief Operating OfficerOversees group operations, production and supply systems, and inter-departmental collaboration.
NUWA Robotics Group Development & Support Bases
Global locations
Group headquartersTaipei (Taiwan)
Group Headquarters / Design, R&D & Group Management
Japan subsidiaryTokyo (Japan)
Japan Market Sales, Deployment Assistance & Support
- Taipei (Taiwan)Group Headquarters / Design, R&D & Group Management
- Hsinchu (Taiwan)Software Development
- Tokyo (Japan)Japan Market Sales, Deployment Assistance & Support
- Beijing (China)Customer Service
- Chengdu (China)Backend Development and Customer Support
- Shenzhen (China)Supply Chain Management
Product development is carried out collaboratively across regional teams, with bases also in the United States and Uzbekistan. Our Tokyo team handles proposals, deployment support, and inquiries for customers in Japan.
Please consult directly with our team.
From providing information to evaluate feasibility, to demoing actual units and discussing estimated costs, our Tokyo team will assist you directly.
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