For workplaces facing ongoing labor shortages.For reception, customer service, and guidance, Kebbi 3, and for mobile guidance, serving, and transport, Collibot. You can start with the roles you need, tailored to your workplace challenges.
We offer Kebbi 3 for reception, customer service, guidance, and education; signage-type Collibot for mobile guidance; and delivery-type Collibot for food service and transport. For OEM and custom development, we propose configurations tailored to your application, from planning and design through manufacturing.
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Since the 1st generation in 2019, we have refined our dialogue and facial expression technology. That accumulated expertise has been carried forward into our new-generation models.
Reception, customer service, food service, roll call, education, senior care, hotels & tourism, exhibitions, and guidance. We introduce 9 use cases tailored to how they are used on-site.
Centering on reception, customer service, and guidance, our robots also handle food delivery and transport. They support staff operations in real-world deployments and demonstrations, connecting people together.
Identifies visitor inquiries, assisting with staff handoffs and facility guidance. Operational flows and response content are designed for each site.
Provides in-store product guidance, answers FAQs, presents promotional campaign information, and hands off to staff.
Transports meals, tableware, and supplies between customer seats and the back of house, reducing staff trips back and forth. Deployed after verifying aisle widths and floor surfaces.
Configures roll call guidance, checklist displays, and integration with peripheral devices such as alcohol detectors tailored to on-site procedures.
Combines conversation, quizzes, movement, and screen displays to create hands-on experiences where learners understand through experimentation.
Supports daily interactions through conversation and recreation. The scope of monitoring and handling of personal information are confirmed prior to implementation.
Provides multilingual facility guidance and tourist information, connecting guests to the front desk or staff when needed.
Greets visitors, explains exhibit content, conducts surveys, and directs attendees to the next booth in coordination with venue flow.
Guides visitors to their destinations in facilities and commercial spaces, delivering information on the move through digital signage displays and interactive dialogue.
This is a breakdown of the industries where our solutions have been adopted. Transportation and logistics is the largest, followed by education and research, telecommunications and IT, and welfare and healthcare.
※ Domestic track record is categorized into 10 industry sectors (as of August 2026).
We have supported robot utilization in public facilities such as city halls and museums.
Implemented across diverse industries, including transportation, education, telecommunications, welfare, hospitality, retail, construction, manufacturing, and the public sector.
Established NUWA Robotics Japan Co., Ltd.
Conducted a joint PoC with Tokyo Metropolitan Industrial Technology Research Institute (TIRI). At the demonstration site, we verified whether robots could be utilized for visitor interactions through real-world operations.
Local governments are utilizing robots for resident guidance and reception, working to improve administrative services.
TAP Co., Ltd.'s TAP Hospitality Lab Okinawa (THL) is a verification and research hub dedicated to testing robot utilization and system integration for next-generation hotel operations. Installed at the entrance counter, Kebbi guides visitors according to the purpose of their visit, such as lodging, cafe, shop, and coworking. Going forward, plans also include testing in-room applications and integration with hotel systems and various robots.
Kebbi is in operation at pre-shift roll call sites in the transportation industry. Integrated into roll call procedures with alcohol detectors, it supports the workflow of greeting drivers and conducting verifications.
In the robot showroom, Kebbi acts as an AI robot store clerk greeting visitors and explaining products, while the signage-model Collibot moves through aisles displaying guidance. From welcoming guests in the lounge to guiding them to sales floors, they share duties with staff to support storefront operations.
At an information desk in an underground shopping center, Kebbi engaged visitors and provided directions. The signage-model Collibot moved through the walkways displaying facility information and advertisements.
In a café within a commercial facility, the delivery-model Collibot transports food and drinks to customer tables. Working in coordination with Kebbi for handoffs, it reduces trips back and forth for floor staff.
Robots deliver value only when they blend into the workplace
NUWA's lessons learned from the field.
During the demonstration period from August 20 to October 31, 2025, a customer survey of store visitors confirmed an 85% customer service satisfaction rate.
View details published by Tokyo Metropolitan Industrial Technology Research Institute (TIRI)On weekdays when the robot guided membership registration, the number of new member registrations increased by 16% compared to days without guidance (demonstration results from August 20 to October 15, 2025).
View details published by Tokyo Metropolitan Industrial Technology Research Institute (TIRI)Through open-call joint research with Tokyo Metropolitan Industrial Technology Research Institute (TIRI), we pursued collaboration with WATERSTAND Co., Ltd. and proof-of-concept testing at Akachan Honpo, leading to the commercialization of the signage-type Collibot.
View joint research publication detailsIncorporating insights gained from field trials, sales of the signage-model Collibot began in Japan on April 1, 2026.
View official launch announcementIntroducing the Latest Model: Kebbi 3 (1 min 1 sec)
Official Japan Product Introduction (3 min 6 sec)
Introducing Service Robot "Collibot" (3 min 32 sec)
Selecting destinations on the actual unit in an underground shopping mall to check stops and routes (silent, 11 sec)
Actual unit in the showroom: greeting visitors and providing guidance with screen and gestures (silent, 7 sec)
Official video showing how humans and robots share roles across customer service, guidance, and remote assistance (1 min, full version)
Actual unit at Akachan Honpo Ario Kitasuna Store: Gathering feedback after completing guidance (Silent, 15 sec) | Configuration during PoC trial (equipment used was a pre-commercial prototype)
Live robot operation at an exhibition in Japan: From the 2022 exhibition (1 min 36 sec)
Actual unit guiding the sales floor at Akachan Honpo Ario Kitasuna Store (Silent, 4 sec) | Configuration during PoC trial (equipment used was a pre-commercial prototype)
Introduction to Open-Call Joint Research Project with Tokyo Metropolitan Industrial Technology Research Institute (TIRI) (5 min 41 sec) | PoC Trial Setup (Equipment used was a pre-commercial prototype)
Example of in-store customer service dialogue. Audio and subtitles are in English; this is a feature demo rather than an on-site recording (1 min 38 sec)
Introduction to the management system for centralized monitoring of multiple units (1 min 17 sec)
Introducing the technology, track record, and on-site capabilities that NUWA delivers to the Japanese market.
NUWA provides integrated development of generative AI, facial expression recognition, and natural dialogue.
Technology pageBy combining robot hardware and software, we configure solutions tailored to on-site operations.
Technology pageDesigning conversational experiences tailored to applications such as reception, guidance, and education.
Technology pageFrom chassis color to functional configuration, we offer proposals through OEM, ODM, and JDM.
Technology pageWe value not only comprehensive R&D capabilities, but also the ability to design experiences that resonate with customers. By bringing multidisciplinary designers onto our team, we maintain the balance between technology, customer experience, and market needs.
We review hardware safety, data handling, compliance and certifications, and information security on a project-by-project basis according to the deployed models, configuration, and operating environment, providing the necessary documentation.
From consultation to rollout and ongoing maintenance, we guide you through 4 steps.
We understand your on-site challenges and objectives, and propose the optimal model and configuration.
We verify on-site effectiveness and operability through live unit demos and small-scale PoCs.
From delivery and installation to operation training, we configure the initial settings tailored to your site.
Even after rollout, our dedicated team continues to support you with improvements and updates.
From handling inquiries and on-site support to post-deployment improvements, our team provides consistent, end-to-end assistance.
Here are the 3 core principles we value.
We offer trial runs with actual units prior to deployment. You can evaluate operation in your actual environment before deciding on implementation.
Inquiries to NUWA Robotics Japan Co., Ltd. are accepted via our Japanese form.
Please choose from implementation consultations and document requests, product support, or other inquiries.
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