Warranty Policy

Kebbi the Homebot – Warranty Policy for the US Market

1. Warranty Coverage

This limited warranty applies to Kebbi the Homebot purchased in the United States. NUWA Robotics warrants that Kebbi the Homebot will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of original retail purchase.

• If the product exhibits any performance issues listed in the “Product Performance Failure Table” within 30 days of receiving it, and these issues are confirmed by our after-sales service center, you are eligible for a return or exchange.
• If the product exhibits any performance issues listed in the “Product Performance Failure Table” within 12 months of receiving it, and these issues are confirmed by our after-sales service center, you are eligible for an exchange.
• Movable components (motors, motor wires, and motor gears) may experience wear and tear due to usage frequency and duration. This normal wear and tear, not caused by human factors, is covered under warranty for six months, during which you are eligible for an exchange.
• The battery is a consumable item, and its capacity and performance may degrade due to usage frequency and duration. This normal wear and tear, not caused by human factors, is covered under warranty for six months, during which you are eligible for an exchange.

2. What is Not Covered

This warranty does not cover：

• Damage caused by misuse, abuse, or accidents.
• Unauthorized modifications or repairs.
• Normal wear and tear.
• Damage caused by external factors such as power surges or natural disasters.
• Cosmetic damage, including scratches, dents, and broken ports.

Product Performance Failure Table

Kebbi the Homebot – Return and Exchange Policy for the US Market

We want you to be completely satisfied with your purchase of Kebbi the Homebot. If for any reason you are not satisfied, we offer the following return and exchange policy：

1. Return and Exchange Period

You may return or exchange your Kebbi the Homebot within 30 days of the original purchase date. The product must be in its original condition, including all accessories, packaging, and documentation.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our Customer Support team. You will need to provide your proof of purchase and explain the reason for the return or exchange. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

3. Conditions for Returns and Exchanges

• The product must be in like-new condition, without any signs of wear or damage.
• All original accessories, packaging, and documentation must be included.
• Returns or exchanges will not be accepted if the product has been altered or tampered with.

4. Refund Process

Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear on your account.

5. Exchange Process

If you wish to exchange your product for a different model or unit, we will process the exchange once we receive the original product in acceptable condition. Any difference in price between the original product and the new product will be charged or refunded accordingly.

6. Shipping CostsExchange Process

• Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.
• We recommend using a trackable shipping method for returns, as we are not responsible for lost or damaged shipments.

7. Non-Returnable Items

Certain items are non-returnable, including：

• Products marked as final sale.
• Gift cards and promotional items.

8. Restocking Fee

A restocking fee of up to 15% may be applied to returns that do not meet the above conditions.

9. State Law Rights

This return and exchange policy does not affect your statutory rights, which may vary depending on your state of residence.

For further assistance, please contact our Customer Support team at [ Service@nuwarobotics.com ].