Customization Process and Application： Venom Golf
Customer Satisfaction
Venom Golf Founder – Will Lin
Service robots are highly attractive. Whether used for signing ceremonies at press conferences or performing welcoming and reception services, they are well received by guests. Paired with Kebbi, interactions feel like personalized service from a store clerk, making the experience novel and enjoyable for consumers.
Customer Satisfaction
Venom Golf Founder – Will Lin
Service robots are highly attractive. Whether used for signing ceremonies at press conferences or performing welcoming and reception services, they are well received by guests. Paired with Kebbi, interactions feel like personalized service from a store clerk, making the experience novel and enjoyable for consumers.
Customer Profile
Venom Golf is a brand under MagicTox Entertainment International Co., Ltd. Utilizing the latest golf simulation technology combined with professional coaching, it offers the most advanced and professional indoor golf simulation experience for golf enthusiasts. Clients seek to use Collibot for a self-service, unmanned operational experience, leveraging the synergy of new technologies.
Customer Profile
Venom Golf is a brand under MagicTox Entertainment International Co., Ltd. Utilizing the latest golf simulation technology combined with professional coaching, it offers the most advanced and professional indoor golf simulation experience for golf enthusiasts. Clients seek to use Collibot for a self-service, unmanned operational experience, leveraging the synergy of new technologies.
Case Highlights
- Custom contract signing and opening ceremony segments
- Friendly welcoming and customer interaction with an adorable demeanor
- Human feature sensing to assist with front desk reception while supporting in-store services
- Introducing service and operational features of the venue
- On-demand item delivery to address manpower shortages
Case Highlights
- Custom contract signing and opening ceremony segments
- Friendly welcoming and customer interaction with an adorable demeanor
- Human feature sensing to assist with front desk reception while supporting in-store services
- Introducing service and operational features of the venue
- On-demand item delivery to address manpower shortages
Experience Sharing
Venom Golf explores the use of Collibot for brand opening ceremonies and store operations. NUWA recommends clients utilize the RaaS Suite, specifically the Roflow tool, to create customized solution processes. Below are the client’s shared implementation experiences：
1. Imagining and Constructing Functional Goals | Functional Evaluation and Demonstration
Introducing service robots into store operations is an innovative idea and process. Robots, combined with Roflow, can perform a variety of service combinations to achieve planned tasks. Clients communicate their envisioned functional goals through agents, followed by an evaluation and initial approach for further discussion and demonstration.
2. Reliable Navigation Services | Terrain Mapping
For service robots to operate, a map must be created to ensure safe and precise navigation. Agents schedule a visit to the site to conduct terrain mapping, planning robot routes and testing safety. Once completed, the robot can navigate to specified locations, providing services like guiding customers, delivering food, retrieving items, and other customized interactions.
3. Integrating Robots into the Service Experience | Service Trials and Adjustments
During operation, robots can offer interaction and mobility. Agents collaborate with staff for usage training, observing whether the use meets expectations and making necessary adjustments. This includes modifying scripts and procedures, service workflows, performance actions, and custom-themed content. Treat the robot as a fellow service staff member and work alongside it!
4. Valuable Feedback and Improvement | Operational Follow-up
NUWA and its agents value customer relationships and service quality. Agents’ business teams regularly follow up with clients to understand operational conditions and gather feedback, providing timely optimizations to enhance service quality. Agents also hold periodic meetings with NUWA to incorporate feedback into future optimizations, improving both hardware and software and expanding diverse services.
Experience Sharing
Venom Golf explores the use of Collibot for brand opening ceremonies and store operations. NUWA recommends clients utilize the RaaS Suite, specifically the Roflow tool, to create customized solution processes. Below are the client’s shared implementation experiences：
1. Imagining and Constructing Functional Goals | Functional Evaluation and Demonstration
Introducing service robots into store operations is an innovative idea and process. Robots, combined with Roflow, can perform a variety of service combinations to achieve planned tasks. Clients communicate their envisioned functional goals through agents, followed by an evaluation and initial approach for further discussion and demonstration.
2. Reliable Navigation Services | Terrain Mapping
For service robots to operate, a map must be created to ensure safe and precise navigation. Agents schedule a visit to the site to conduct terrain mapping, planning robot routes and testing safety. Once completed, the robot can navigate to specified locations, providing services like guiding customers, delivering food, retrieving items, and other customized interactions.
3. Integrating Robots into the Service Experience | Service Trials and Adjustments
During operation, robots can offer interaction and mobility. Agents collaborate with staff for usage training, observing whether the use meets expectations and making necessary adjustments. This includes modifying scripts and procedures, service workflows, performance actions, and custom-themed content. Treat the robot as a fellow service staff member and work alongside it!
4. Valuable Feedback and Improvement | Operational Follow-up
NUWA and its agents value customer relationships and service quality. Agents’ business teams regularly follow up with clients to understand operational conditions and gather feedback, providing timely optimizations to enhance service quality. Agents also hold periodic meetings with NUWA to incorporate feedback into future optimizations, improving both hardware and software and expanding diverse services.
